Privacy Policy

Who We Are

This Privacy Policy describes how nordipoint (nordipoint Digital Solutions s.r.o.) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We provide guidance on laminate flooring installation, click lock laminate floor laying, and underlay selection for both DIY enthusiasts and professionals in the Hradec Králové area and beyond.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Form Data: When you submit a contact form, we collect your name, email address, phone number, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent on pages, and device information.
• Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze site performance.
• Server Logs: Our servers automatically record technical information such as IP addresses, browser type, and access timestamps.

Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: When you voluntarily submit contact forms or subscribe to communications, we process your data based on your explicit consent.
• Legitimate Interest: We process usage and analytics data to improve our website, understand user behavior, and enhance content quality.
• Legal Obligation: We may process data when required by applicable laws and regulations.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To improve and personalize your experience on our website
• To analyze website performance and user engagement
• To send you informational content and updates (only with your consent)
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure website security

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Contact Form Messages: Retained for up to 24 months after your last interaction with us, unless we need to keep them longer for legal reasons.
• Analytics and Cookie Data: Retained for up to 14 months from the date of collection to allow us to analyze trends and improve our services.
• Server Logs: Retained for up to 12 months for security and troubleshooting purposes.
• Email Communications: Retained for up to 24 months after the last message unless you request deletion.

After the retention period expires, we securely delete or anonymize your data. You may request earlier deletion of your personal information at any time by contacting us.

Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can ask us to correct or update inaccurate information.
• Right to Deletion: You can request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to limit how we use your information.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and track site usage patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Our cookies serve purposes such as remembering your preferences, analyzing website performance, and personalizing content. We do not use cookies for tracking across unrelated websites. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

Third-Party Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with service providers who assist us in operating our website and providing our services, such as hosting providers and analytics services. These service providers are bound by confidentiality agreements and are required to use your information only as necessary to provide services to us.

International Data Transfers

Our website and data servers are located within the European Union. If you access our website from outside the EU, your data may be transferred to and processed in the EU. By using our website, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information during transfer.

Supervisory Authority

You have the right to lodge a complaint with the data protection authority if you believe we have violated your privacy rights. In the Czech Republic, the competent authority is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů). You can contact them for inquiries or complaints regarding our processing of your personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following such changes constitutes your acceptance of the updated policy.